Product Literature for Utmost PanEurope products

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How to make a complaint

How to make a complaint

Utmost PanEurope dac is fully committed to investigate and resolve complaints that you may bring to our attention.

How to contact us

You can contact our Customer Services Department:

Who will be dealing with your complaint?

Your complaint will be dealt with by a senior member of our Complaints Management function in an efficient and professional manner.

How will we respond to your complaint?

  • We will acknowledge your complaint within 5 business days from the receipt of your complaint and give the name of the person dealing with your case
  • We will investigate your complaint, review all information we hold on file, and where necessary contact your financial adviser
  • We will send you an update on the progress of the complaint every 20 business days
  • We will send you a detailed response within 40 business days from the receipt of your complaint
  • We will contact you if your complaint is not resolved within 40 business days

What if you disagree with our response?

You have the option of referring your complaint to the Financial Services Ombudsman in Ireland (contact details below):

Financial Services Ombudsman
3rd Floor, Lincoln House, Lincoln Place, Dublin 2, Ireland

You always have the right to use an Alternative Dispute Resolution procedure such as the one provided by the Czech Financial Arbiter (contact details below):

Financial Arbiter
Kancelář finančního arbitra, Legerova 69, 110 00 Praha 1, Czech Republic